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SERVICE CONTINUITY / X STACK

Managed support.

Support across all ten pillars.

Keep your infrastructure and digital services connected to the people, processes and operational attention they need. Define the coverage around your environment and priorities.

Discuss your support needs ↗

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CONTINUITY ACROSS THE STACK

MonitorRespondImprove

YOUR OPERATING FOUNDATION

Clear responsibilities.
A practical way forward.

Monitoring and service requests

Agree the systems, services and requests covered by the support scope.

Incident escalation and recovery

Make accountable owners and escalation routes clear when issues need attention.

Renewal and supplier coordination

Coordinate renewals and supplier dependencies included in the agreement.

Operational reviews and improvement

Review service activity and agree priorities for ongoing improvement.

AGREED IN YOUR SUPPORT SCOPE

Coverage, accountable owners, response targets and escalation routes.

Service availability and commitments depend on confirmed scope, capability and applicable approvals. Monitoring hours and response targets are agreed in the support agreement.

Connected to your X Stack.

Managed support complements the disciplines in your agreed service scope.

Discovery

Professional advisory and digital strategy

Domain

Digital identity and naming infrastructure

Datacentre

Cloud and infrastructure platforms

Design

UI/UX and digital experience engineering

Develop

DevOps and full-stack application development

Digital Commerce

Payments and transaction platforms

Defense

Cybersecurity and digital trust

Deployment

Go-live and operational readiness

Digital Markets

Digital marketing and growth platforms

Dynamics

Data intelligence and analytics

YOUR QUESTIONS, ANSWERED

A clear place
to start.

Is support coverage the same for every client?

No. Each agreement defines its coverage, accountable owners, response targets and escalation routes.

Can support cover existing systems?

The environment, access and support requirements are reviewed before coverage and responsibilities are agreed.

Does managed support include 24/7 monitoring?

Monitoring hours and response targets are confirmed in your support agreement. They are not assumed for every service.

How are incidents escalated?

The agreement defines accountable owners and escalation routes, along with the incident and recovery activities in scope.

Can renewals and suppliers be coordinated?

Renewal and supplier coordination can be included where defined in the agreed service scope.

How can the support scope change?

Operational reviews can identify improvements or changing requirements. Adjustments are agreed before the scope or commitments change.

A SCOPE THAT FITS YOUR PRIORITIES

Let’s define the support your services need.

Tell us about your business, current environment and requirements. We’ll establish the relevant disciplines and agree the next steps.

Start a discovery conversation ↗